Lost & Found
If you have lost something in Rome, our partner can help you recover it.
Items lost in taxis, restaurants, museums, transport or public places in Rome can often be recovered through dedicated channels — but it requires local language, persistence and contacts. Our partner Advena Experience offers a structured Lost & Found service: they search, retrieve and, where possible, return your item to the Palazzo or ship it to your home address.
— How it works —
• Open a request directly with Advena via the link below. • Provide a description of the item, where you believe you lost it, and the approximate time. • Their team begins the search and keeps you updated by email or WhatsApp.
Open a Lost & Found request →For items lost inside the Palazzo itself, please contact us directly — we will check with our housekeeper Rafael and confirm within the same day.